All holidays operated by Ibex Adventures Limited (“the Company”) are sold to the signatories above (“the Clients” or “you”) subject to the following conditions:

1. Booking. After the receipt of a deposit an invoice will issued for the total amount less the deposit paid. The booking is not accepted until the date on this invoice. Final payment must be made no later than 8 weeks before departure. The Company reserves the right to cancel your booking should payment be received late.

2. Your contract with us. You should be familiar with the details of what is and what is not included in your contract before booking. Please check with a company representative when making the initial enquiry.

3. Cancellation by you. On receiving written notice of your cancellation you will be charged the following part of your tour cost (excluding flights but including single supplements and any additional payments), as a cancellation fee:

Days before departure	Charge made
More than 60	Deposit only
60 - 30	30%
30-15	50%
less than 15	100%

4. Cancellation by us. The Company will only cancel your tour if a) it is forced to do so by unusual or unforeseeable circumstances, such as war, unrest or b) it is forced to do so as a result of flight cancellations or c) the minimum number of bookings required to operate the tour has not been reached (see clause 5).

5. Minimum numbers. If the minimum number of clients for a tour, as shown on our website, is not reached by 6 weeks before departure the Company reserve the right to cancel the tour and/or make significant modifications to the tour.

6. Other Activities. The Company acts as agent only in respect of all activities, whether or not included in the tour price, which are organised and operated by any other company. Your contract will be directly with the activity provider and subject to their booking conditions.

7. Cancellation by the Company. If the Company cancels your tour you will be offered an alternative. If this is not acceptable the Company will refund monies received in respect of the cost of the tour. We will not be liable for any other expenses which you have incurred as a result of your booking.

8. Surcharges. We reserve the right to impose surcharges up to 6 weeks prior to departure due to unfavourable exchange rate movements, increased transport costs or as a result of any government action. You will only be charged the amount above 2% of the basic tour cost, and if the charge exceeds 10% of the basic tour cost you may cancel your booking by providing the Company with written notification within 7 days of your being notified of the level of the surcharge. This cancellation will be governed by the same alternative tour and refund terms as clause 8 above.

9. Tour changes. This type of adventure holiday will always be subject to changes in itinerary and it is a fundamental condition of your booking that you accept this. You must accept that the web site dossiers are to give you a guide as to what to expect from your holiday but that there will still be considerable flexibility when on the tour. You will not be refunded for any services not utilised.

10. Tour leaders. You must abide by the authority of your tour leaders. If they believe that your behaviour presents any risk to the safety of the group you may be asked to leave the group. You will not be entitled to any refund.

11. Complaints. If you have a complaint about your tour you should communicate it to the leader so that remedial action can be taken if possible. In any event you must notify the Company of any complaint, in writing, within 14 days of the tour finish.

12. Insurance. Before coming on a tour you must have adequate insurance. Full details of this must be supplied to the Company with or before final payment, and a full copy of the policy given to your tour leader on arrival. We cannot let you ride with us until you provide confirmation of a suitable policy.

13. Company responsibilities. The Company accepts no responsibility for any damage or loss arising from a failure to carry out the contract, or in the process of carrying out the contract, as a result of a) actions by the Client or b) unusual and unforeseeable circumstances beyond the control of the Company or c) any event which the Company, even with all due care, could not foresee or forestall or d) the theft of or damage to bicycles or other equipment or injury to the Client which occur as result of cycling on or off a road, or while in transit in any vehicle, or at any other time during the holiday. Where the Company is found to be liable for any damages, howsoever arising, these damages shall be limited to the price paid for the tour.

14. Provision of Information. Any information provided by the Company or it’s representatives is done so in good faith but without any liability on the part of the Company or it’s representatives. The Client remains responsible for finding out any information necessary, such as vaccinations, visa requirements, baggage allowances, etc.

15. Cycle Hire.
a) All hired cycles remain the property of the Company and shall not be sold, hired or loaned out by the Client.
b) The Client acknowledges that the cycle hired is in good condition and undertakes to return the cycle and any accessories in that same condition, or to make a payment to the Company, immediately on demand, sufficient to return the cycle to that condition.
c) The Company shall not be liable for any damage or loss arising from the Clients use of the equipment. The Client shall indemnify the Company against any claim howsoever arising as a result of the Client’s use of the cycle during the period of hire.
d) In the event that the cycle and/or any accessories are lost or stolen the Client shall indemnify the Company for the costs of replacing those items. Should the equipment subsequently be returned in a satisfactory condition these moneys will be repaid.
e) The Client will ensure that the cycle is adequately secured when not in use and will immediately notify the Company or one of it’s representatives in the event of any theft, loss, breakdown or other occurrence relating to the cycle or associated accessories.
f) All moneys due in relation to the hire of cycles will be added to the tour cost and will be payable in accordance with the Company’s booking conditions.